Privacy Policy

Aussi Business Group Services Pty Ltd (“Aussi Business Group Services”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information that is reasonably necessary for our transport, product sales, and logistics business activities, including:

  • Contact Details: Name, email address, phone number, and account credentials.
  • Logistics & Delivery Information: Pickup addresses, delivery destinations, recipient names, delivery notes, and signatures obtained upon delivery.
  • Payment & Transaction Data: Billing information, billing addresses, and payment transaction details required to process product orders or freight bookings.
  • Website and Technical Data: IP address, browser type, device information, and online tracking/consignment lookup logs.
  • Customer Support Information: Feedback, inquiries, or information provided through our contact forms, emails, or phone communications.

We do not intentionally collect sensitive or highly restricted personal categories. If any such information is provided to us as part of special delivery instructions, it will be treated with strict confidentiality.

2. How we collect personal information

We collect personal information through reliable and secure channels, including:

  • Directly From You: When you request a transport quote, complete a booking, buy items from our online shop, create an account, or contact our customer support team.
  • From Consignors and Business Partners: Where a business or third party organizes a delivery or courier service on your behalf and provides us with your delivery address or contact details.
  • Automatically via Our Website: Through standard cookies and built-in website optimization analytics.

3. Cookies and tracking technologies

We use cookies on our website to:

  • Ensure essential features, such as our online shop cart and consignment tracking tools, function properly.
  • Analyze user traffic to optimize our website performance.
  • Provide a smooth, responsive browsing experience.

You can adjust or disable cookies through your web browser settings, though doing so may limit your access to certain automated features of our shop and portal.

4. Why we collect and use personal information

We use your information solely to manage our day-to-day operations and deliver our services safely, including:

  • Scheduling, dispatching, and executing local or interstate transport and express courier services.
  • Processing, fulfilling, and delivering orders placed through our physical product shop.
  • Providing live shipment tracking status updates and communicating with senders or recipients.
  • Managing client accounts, processing invoices, and resolving logistical problems.
  • Improving our physical delivery networks, customer service, and website stability.
  • Complying with relevant transport laws, commercial regulations, and legal obligations within Australia.

5. Disclosure of personal information

To ensure your deliveries and orders are fulfilled efficiently, we may disclose relevant operational details to:

  • Our internal team members, including authorized employees, drivers, and transport contractors.
  • Our secure IT, data storage, and website hosting infrastructure partners.
  • Professional advisers such as our legal, accounting, or insurance representatives when managing claims.
  • Law enforcement, regulatory bodies, or government authorities if strictly required by Australian law.

We take necessary steps to ensure that personal data remains secure and is handled appropriately by our internal personnel and supporting infrastructure.

6. Freight Discretion & Consignment Data

When executing courier and commercial cargo movements, we act as a logistics handler. Senders or commercial clients remain responsible for ensuring they have the legal right to share the names, addresses, and telephone details of recipients to allow us to fulfill the delivery service.

7. Data security

We implement reasonable physical and digital security protocols to safeguard your personal data from loss, unauthorized access, modification, or exposure. These protection measures include:

  • Secure database environments and encrypted connections for our online booking and shop workflows.
  • Strict internal access controls and authentication policies.
  • Confidentiality guidelines enforced across all drivers, staff members, and logistics contractors.

While we take every precaution to protect personal information, no transmission across the internet can be completely bulletproof, and we cannot guarantee absolute data security.

8. Data retention

We hold onto your data only as long as required to complete your transport requests, fulfill product orders, satisfy business taxation record obligations, or resolve active transit disputes. Once it is no longer required, we take steps to securely destroy or fully de-identify it.

9. Access and correction

You have the right to request access to the personal records we hold about you, or to ask us to correct information that is out of date, inaccurate, or incomplete. To submit an access request, please contact our team using our official contact details. We will process your request within a reasonable timeframe.

10. Marketing communications

If you opt-in to receive operational news or updates from us, we may send you occasional messages. You can step away from these marketing communications at any point by utilizing the unsubscribe option provided inside our emails or by notifying our support desk directly.

11. Data breaches

In the highly unlikely event of a data breach that could potentially result in serious harm, we will completely fulfill our reporting duties under the Notifiable Data Breaches (NDB) scheme, notifying the affected parties as well as the Office of the Australian Information Commissioner (OAIC).

12. Complaints

If you have any questions or wish to voice a complaint regarding how your privacy or personal information has been managed, please contact us immediately. We will investigate your concerns thoroughly and reply to you promptly. If you remain unsatisfied with our internal response, you retain the right to elevate your matter to the Office of the Australian Information Commissioner.

13. Changes to this policy

We may modify or adjust this Privacy Policy occasionally to stay up-to-date with operational updates or evolving legal demands. The latest current text will always be posted directly here on our website.

14. Contact us

For any privacy questions, data update requests, or feedback, please contact us at:

  • Company Name: Aussi Business Group Services Pty Ltd
  • ABN: 13 672 502 724
  • Website: www.aussibusinessgroupservices.com.au
  • Email: smit@aussigroup.info
  • Address: 6/60 Wigram Street Harris park NSW 2150
  • Phone: 02 9138 1898

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