Terms & Conditions

By using or accessing this website (www.aussibusinessgroupservices.com.au) you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions listed on this website (T&Cs). If you do not agree to these Terms & Conditions, please do not use this website, purchase our products, or book our services.

These Terms & Conditions cover all transport bookings, courier logistics, and physical product sales made online, over the phone, or via email for all operational regions.

Consumer Guarantees

All transport services and physical products sold by AUSSI BUSINESS GROUP SERVICES PTY LTD (ABN: 13 672 502 724) come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • For Services: For major failures with our transport services, you are entitled to cancel your service contract with us and receive a refund for the unused portion, or compensation for its reduced value.
  • For Products: You are entitled to a replacement or refund for a major failure of any product purchased from us. You are also entitled to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Pricing, Bookings, and Order Acceptance

  • All prices quoted, displayed on our shop, or shown on this website are in AUD, are subject to change without notice, and include 10% GST (Goods and Services Tax).
  • Any automated confirmation of a successful order placement, booking receipt, or processed payment does not constitute binding acceptance by us. A binding contract exists only when we accept your cargo for transport, or when we dispatch your purchased products from our facility.
  • If we decline or cancel a booking or product order after a payment has been processed, we will contact you with the details and refund the payment in full.
  • Product descriptions and images are for illustration purposes only. We make every effort to display items accurately, but we do not warrant that product descriptions are completely error-free. If a purchased product is not as described, it must be returned unused in its original packaging.
  • We require payment or cleared account terms for all transport bookings and product purchases before dispatch. Title and ownership of any physical goods transfer to the buyer only upon cleared payment in full.
  • Applicable credit card surcharges or transactional payment fees may apply depending on the secure payment gateway selected. We are not responsible for processing delays caused by financial institutions.

Product Delivery & Shipping

  • We ship products to destinations across mainland Australia using our designated secure courier networks. Product shipping costs are calculated at checkout based on weight, dimensions, and delivery location.
  • Items in stock are normally dispatched within 1 business day after payment has been cleared in full. Transit times vary by location.
  • Once an order has been consigned and shipped, we cannot process refunds or cancellations based on personal preference or change of mind.

Returns, Refunds & Product Exchanges

  • Please choose your items and service options carefully. Under the Australian Consumer Law, we are not required to provide a refund or replacement if you simply change your mind. Currently, we do not offer change-of-mind returns for product purchases or booked services.
  • You must pay for all return shipping costs associated with sending items back to our warehouse for assessment.
  • If a product is found to have a non-major defect, we will arrange for it to be repaired or replaced within a reasonable timeframe. If it cannot be resolved, a refund or replacement will be provided.

Transport Booking Cancellations & Alterations

  • Changes or cancellation requests for freight bookings must be made by contacting our operations team directly.
  • Cancellations made at least 1 business day prior to the scheduled transport pickup time will be fully refunded.
  • If a vehicle has already been dispatched to a pickup location or cargo has been consigned/loaded, cancellation or futile trip fees will apply, along with any return transport costs incurred.

Operational Freight Safety & Exclusions

  • Dangerous Goods: We do not accept hazardous materials, illegal substances, or dangerous goods for transport unless declared explicitly and accepted in writing by our logistics team prior to booking. Senders must comply fully with the Australian Dangerous Goods Code.
  • Refusal of Carriage: Aussi Business Group Services Pty Ltd reserves the right to refuse the carriage of any item or cargo that we deem unsafe, improperly packaged, illegal, or hazardous to our drivers and vehicles.

Account Accountability & Website Modification

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and restricting access to your devices.
  • Aussi Business Group Services Pty Ltd reserves the right to refuse service, terminate customer accounts, or cancel orders at its sole discretion if terms are breached.
  • We reserve the right to alter or update these Terms & Conditions at any time without prior notice. It remains your responsibility to check this page regularly for adjustments.

Errors and Omissions

Occasionally, technical errors may cause incorrect pricing, inaccurate product stock levels, or incorrect transit options to display on our portal. Aussi Business Group Services Pty Ltd reserves the right to cancel or amend any product orders or transport bookings containing pricing errors with no further obligations to you, even after an automated confirmation email has been received. Any funds paid for a canceled order will be fully refunded.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales (NSW), Australia. Any disputes arising from these terms, product purchases, or our logistics services will be subject to the exclusive jurisdiction of the courts of NSW.

Contact Details

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the details below:

  • Company Name: Aussi Business Group Services Pty Ltd
  • ABN: 13 672 502 724
  • Website: www.aussibusinessgroupservices.com.au
  • Email: smit@aussigroup.info
  • Address: 6/60 Wigram Street Harris Park NSW 2150
  • Phone: 02 9138 1898
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